Contact
Contact the Office
Choose the route that matches what you need. Each one is answered by the team responsible for it rather than a general inbox.
If you need help completing a service
Call 0300 456 1188 and someone will complete the service with you over the telephone, or arrange an appointment at one of our offices. You do not need an account to use this route.
How to contact us
Response times are commitments, not estimates. If we are going to miss one, we tell you.
General enquiries
Questions about the Office, our platforms, or anything you cannot find on this site.
- enquiries@digital.commonwealth.example
- 0800 118 4400
- We reply within 5 working days
Help using a service
Problems signing in, completing a form, or getting a response to a request you have already made.
- support@digital.commonwealth.example
- 0800 118 4401
- We reply within 2 working days
Accessibility and assisted digital
Report an accessibility problem, request a different format, or ask someone to complete a service with you.
- accessibility@digital.commonwealth.example
- 0300 456 1188
- We reply within 5 working days
Media and Parliament
Enquiries from journalists, parliamentary offices, and committee secretariats.
- press@digital.commonwealth.example
- We reply within 1 working day
Data protection and records
Requests to see, correct, or erase information the Office holds about you.
- dataprotection@digital.commonwealth.example
- We reply within 20 working days, as required by law
Our offices
All three offices are open to visitors by appointment. Accessibility details are listed for each.
Ashport (head office)
Northgate House14 Meridian WayAshportCW1 3RN- Telephone
- 0800 118 4400
- Open
- Monday to Friday, 9am to 5pm
- Access
- Step-free access from Meridian Way. Hearing loops in all meeting rooms.
Braewick
Latham Court3 Foundry StreetBraewickBW2 7QL- Telephone
- 0300 456 1180
- Open
- Monday to Friday, 9am to 5pm
- Access
- Home to the accessibility audit team and the assisted digital service.
Selmarch
The Exchange27 Harbour RowSelmarchSM4 9DT- Telephone
- 0300 456 1184
- Open
- Monday to Thursday, 9am to 5pm
- Access
- Regional office supporting local authority onboarding.
Why there is no contact form
An honest note about what this demonstration can and cannot do.
This site is a blueprint. It has no backend, no inbox, and nowhere to send a submitted form. Rather than showing a form that quietly discards what you type into it, every route above is a direct email address or telephone number.
This is a demonstration
The addresses and telephone numbers on this page belong to a fictional organisation. They are formatted correctly but they do not reach anyone.