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Service status

Service status

6 of 8 services are operating normally. 2 have limited availability.

This is a demonstration

The statuses, incidents, and maintenance windows below are fixed example content. They are not connected to any monitoring system and do not change.

Current status

Availability of every service the Office runs, updated as incidents are opened and closed.

Planned maintenance

Windows are published at least 21 days in advance and are scheduled for the lowest-traffic period of the week.

  • Commonwealth Pay reconciliation migration

    to

    The third and final reconciliation migration ahead of the 2026 payment rules. Payments will be unavailable for up to two hours. Services will show a maintenance page.

    Affects: Commonwealth Pay

  • Commonwealth Hosting network upgrade, Ashport region

    to

    Rolling network upgrade in the Ashport region. Services remain available throughout; brief connection resets are expected.

    Affects: Commonwealth Hosting

Incident history

Every platform incident, including the ones nobody outside the Office noticed. Records are kept indefinitely.

  1. Delayed text message delivery on Commonwealth Notify

    INC-2026-031

    Started · Resolved

    Affected: Commonwealth Notify

    1. We are investigating reports of text messages taking longer than usual to arrive. Email and letters are unaffected.

    2. The delay is caused by a queue backlog at one of our two delivery suppliers. Messages are being delivered, but up to 40 minutes late.

    3. We have moved traffic to our second supplier. The backlog is clearing and new messages are being delivered normally.

    4. All queued messages have been delivered. No message was lost. We are reviewing why automatic failover did not trigger.

  2. Commonwealth Pay unavailable for 41 minutes

    INC-2026-024

    Started · Resolved

    Affected: Commonwealth Pay

    1. Payments are failing across all services. We are investigating.

    2. A configuration change to the payment routing layer was deployed with an incorrect certificate reference. We are rolling it back.

    3. The rollback is complete and payments are succeeding. Around 3,100 payment attempts failed during the incident and were not charged. People affected were asked to try again.

  3. Slow sign-in on Commonwealth ID

    INC-2026-011

    Started · Resolved

    Affected: Commonwealth ID

    1. Sign-in is taking longer than usual. People are able to sign in, but some requests are timing out and need retrying.

    2. The cause is an undersized connection pool following Friday's release. We are increasing capacity.

    3. Sign-in times are back to normal. Median sign-in is 1.2 seconds.

  4. Commonwealth Hosting degraded in the Selmarch region

    INC-2025-097

    Started · Resolved

    Affected: Commonwealth Hosting

    1. Services hosted in the Selmarch region are responding slowly following a power event at the facility.

    2. Traffic has been shifted to Ashport. Selmarch capacity is being restored in stages.

    3. Full capacity is restored in Selmarch. No service was fully unavailable and no data was lost.

Availability is reported monthly in our annual report. The most recent figure covers the twelve months to 31 July 2026.