Publication
Annual report and accounts 2025 to 2026
How the Office performed against its commitments, how it spent its budget, and what did not go well, for the year ending 31 March 2026.
Performance against commitments
Platform availability across Notify, Pay, and Hosting was 99.97%, against a published commitment of 99.95%. Two incidents accounted for 94% of the total unavailability, both on Commonwealth Pay and both documented on the service status page.
We completed 133 service assessments against a target of 120. Of those, 82 were met, 46 were met with conditions, and 5 were not met.
How we spent our budget
The Office spent 214.6 million crowns against a budget of 221.0 million. Platform operations accounted for 61% of expenditure, assessment and assurance 14%, accessibility and inclusion 11%, and corporate functions 14%.
Underspend was driven mainly by delayed recruitment in the accessibility audit team, which also explains our missed audit target.
What did not go well
We delivered 61 accessibility audits against a target of 90. We could not recruit testers at the rate the target assumed, and we did not adjust the target when that became clear in the second quarter.
Our own website failed an internal accessibility review in November 2025 on three counts. All three are fixed and were listed in our accessibility statement within a week of being found.
Related publications
Service assessment results 2025 to 2026
Every assessment the Office completed in the year, the outcome, and the conditions attached — including services that were not ready.
Accessibility of local authority services 2026
A survey of 240 services delivered by Commonwealth local authorities, and what it found about testing, statements, and assisted digital routes.