Consultation opens on the Digital Records Bill Responses close on 30 September 2026.
Commonwealth Office of Digital Services
We run the shared platforms the Commonwealth's public services are built on, set the standard those services are held to, and help departments meet it.
Services
Everything the Office runs for citizens, businesses, and the teams building public services.
Commonwealth ID
Create one verified account and use it to sign in to every Commonwealth public service that needs to know who you are.
AvailableCitizens, BusinessesRequest your public records
Ask for a copy of the information a Commonwealth department holds about you, and track the request until it is answered.
AvailableCitizensBusiness Gateway registration
Register a business once and reuse the record across licensing, tax, procurement, and reporting instead of re-entering it for each.
AvailableBusinessesCommonwealth Notify
Send emails, text messages, and printed letters from your service without building or contracting your own messaging system.
AvailableGovernment teams, Local authoritiesCommonwealth Pay
Take card and bank payments in a public service, with refunds, reconciliation, and reporting handled for you.
Limited availabilityGovernment teams, Local authoritiesCommonwealth Hosting
Run a public service on shared, monitored infrastructure that already meets the Commonwealth's security and availability requirements.
AvailableGovernment teams, Local authorities
For government teams
The standard your service will be assessed against, and how to meet it.
The Commonwealth Service Standard
StandardsLast updatedMeeting accessibility requirements
AccessibilityLast updatedWriting for public services
ContentLast updatedUsing the Commonwealth Design System
DesignLast updated
News and notices
Announcements, service changes, and consultations from across the Office.
Commonwealth Notify adds Braewick and Selmarch language support
Services can now send emails, text messages, and letters in nine languages, with regional translations reviewed by native speakers rather than generated automatically.
Service update4 August 2026Commonwealth ID passes 4 million verified accounts
Four in every seven adults in the Commonwealth now hold a verified account. Take-up remains lowest among people over 75, and we are publishing what we intend to do about it.
Announcement28 July 2026Service Standard updated to version 3.0
The standard now has fourteen points. Three are new: providing an offline route, collecting only necessary data, and planning how a service will be retired.
Announcement14 July 2026
Publications and data
Reports, forms, policies, and open data, published as web pages rather than documents to download.
Public service performance data
Completion rates, average time to complete, and assisted digital volumes for every service on Office platforms, updated monthly.
DatasetODS-DATA-002Service assessment results 2025 to 2026
Every assessment the Office completed in the year, the outcome, and the conditions attached — including services that were not ready.
ReportODS-2026-038Service assessment booking form (ODS-22)
The information an assessment panel needs from a service team before it can be scheduled.
FormODS-22
The Office by numbers
Published figures, updated with our quarterly performance reporting.
4.1 million
verified Commonwealth ID accounts
As at 31 July 2026
214
public services on Office platforms
Across 31 departments and 48 local authorities
96.2%
of assessed services meeting the Service Standard
Of 133 assessments completed in 2025 to 2026
99.97%
platform availability
Twelve months to 31 July 2026