Publications
Publications
Everything the Office publishes, including the results we would rather not have to report. Each entry carries a reference number and a publication date.
Publications are web pages, not files to download. Where a printable version is needed, use your browser’s print function — a document nobody can read on a phone is not published, only filed.
Showing 10 of 10 publications.
Public service performance data
Completion rates, average time to complete, and assisted digital volumes for every service on Office platforms, updated monthly.
DatasetODS-DATA-002UpdatedService assessment results 2025 to 2026
Every assessment the Office completed in the year, the outcome, and the conditions attached — including services that were not ready.
ReportODS-2026-038UpdatedService assessment booking form (ODS-22)
The information an assessment panel needs from a service team before it can be scheduled.
FormODS-22UpdatedAccessibility audit request form (ODS-31)
Request an accessibility audit of a service you deliver, and tell us which journeys matter most.
FormODS-31PublishedPublic records request form (ODS-14)
The paper form for requesting your public records, for anyone who cannot or does not want to use the online service.
FormODS-14UpdatedCommonwealth accessibility policy
The accessibility obligations that apply to every Commonwealth public service, website, and internal tool.
PolicyODS-POL-004UpdatedOnboarding a department onto Office platforms
A practical guide for departments and local authorities moving a service onto Notify, Pay, or Hosting for the first time.
GuideODS-2026-007UpdatedCommonwealth records retention schedule
How long public services keep different categories of record, and what happens to records when a service is retired.
PolicyODS-POL-011UpdatedAnnual report and accounts 2025 to 2026
How the Office performed against its commitments, how it spent its budget, and what did not go well, for the year ending 31 March 2026.
ReportODS-2026-041PublishedAccessibility of local authority services 2026
A survey of 240 services delivered by Commonwealth local authorities, and what it found about testing, statements, and assisted digital routes.
ReportODS-2026-019Published